NEXI MSP — Managed IT & Cybersecurity for your BusinessNEXI MSP
Managed IT & Cyber Security
Secure everything.
Support everyone._
Most providers react after things break. NEXI MSP brings managed IT support and operational cybersecurity into one program. We secure Microsoft 365, harden endpoints, test backups, and support your team daily.
DAILY SUPPORT
MANAGED IT & CYBERSECURITY
01 — The IT breaking point
The moment basic IT stops scaling. When tickets replace strategy.
Basic helpdesk and consumer antivirus. No patching schedule, no identity management, no reporting.
More staff, more systems. Password resets take priority while Microsoft 365 defaults leave email open to compromise.
Support and cyber security run as a single discipline, mapped to the Essential Eight with clear executive reporting.
02 — Traditional vs. Cyber-first IT
Managed IT should do more than close tickets. NEXI measures your security posture.
03 — The daily reality
Managed IT services that secure everything.
Then we support everyone.
Enterprise-grade controls don't matter if your team can't print. We pair strict security baselines with unlimited local helpdesk support, ensuring your staff can work without friction while the environment remains locked down.
Unlimited helpdesk
Fast response times for daily issues, managed by Melbourne-based engineers.
Proactive patching
Routine updates for operating systems and third-party applications.
Identity management
Strict access controls, MFA enforcement, and secure onboarding/offboarding.
Tested recoverability
Immutable backups for Microsoft 365 and servers, tested for actual recovery.
04 — We baseline where you stand
One number. Six vectors. Zero jargon.
Before we fix anything, we measure. NEXI Secure, our own scoring platform, plugs into your Microsoft 365 environment, benchmarks every vector against the ACSC Essential Eight and the questionnaires insurers actually send, and turns it into one score we act on together.
You get the full workings in plain English: ready for board conversations, insurer questionnaires and internal planning.
▮ NEXI SECURE · SECURITY POSTURE SCORING, BUILT BY NEXI
05 — The gaps we inherit
Where standard managed IT falls short.
Security sold as an extra
Quoting basic cyber hygiene as an optional extra, leaving the environment vulnerable by default.
No Microsoft 365 hardening
Leaving email tenancies on default settings, exposing the business to invoice fraud.
Untested backups
Backups run but are never proven. Without test restores, recoverability is a guess.
Invisible patching
No reports on patch compliance, leaving unpatched software open to automated exploitation.
Missing the roadmap
Purely reactive work. No hardware lifecycles, budget planning, or board-level reporting.
Support ticket friction
Long wait times, offshore escalation desks, and repeated calls for the same recurring faults.
06 — NEXI:ZERO
Managed IT Services Melbourne.
One Accountable Program
NEXI:ZERO integrates daily helpdesk support, advanced endpoint protection, Microsoft 365 hardening, and strategic vCIO planning into a single fixed-fee partnership.
NEXI:ZERO brings everyday support, cyber security, backup and planning into one managed service instead of separate reactive workstreams.
Review NEXI:ZERO07 — Different industries, different risks
Your competitors are already on this chart. You're the question mark.
Pick your industry. See where your rivals sit: average and top quartile. The only marker missing is yours.
Insurer questionnaires are now the de-facto audit, and most firms sit well below the score insurers price against.
Illustrative posture view only. Your baseline is calculated from evidence in your own environment and the controls relevant to your business.
08 — Why we built NEXI
BEN · FOUNDER_
"We built NEXI because every business we spoke to was paying too much for reactive IT and getting zero real protection. Basic antivirus that did nothing, open doors into their email systems, and no one had told them. We came to the rescue one too many times after the damage was done. NEXI exists so it never gets that far."
BEN SPITALNIC · FOUNDER, NEXI · 20+ YEARS IN IT
Security is not a luxury add-on. It comes first. Enterprise-grade protection should not be a premium tier reserved for companies with a seven-figure IT budget — it should be the baseline every business starts from.
Read our philosophy09 — Common questions
Managed IT support in Melbourne: FAQs
Answers to the questions Melbourne businesses ask before choosing an IT support partner.
NEXI MSP brings day-to-day helpdesk support, proactive monitoring, patching, Microsoft 365 management, endpoint protection, tested backups and technology planning into one managed program. We confirm the exact scope for your business in your proposal.
Break-fix support responds when something stops working. Managed IT support also maintains your systems, checks backups, applies security controls and plans upgrades before small issues become outages. You still have a team to call when people need help.
Yes. Our Melbourne-based team supports businesses with staff working across offices and remotely, including locations beyond Melbourne. We agree on the mix of remote and onsite support as part of your service scope.
Yes. We plan the handover around your existing provider, documenting systems, access, licences and equipment before taking ownership. The transition is staged so your team knows what changes and who to contact for support.
Yes. NEXI provides onsite support for Melbourne businesses when hands-on work is needed, such as equipment installation, office moves or complex issues. Remote helpdesk support covers everyday requests; your proposal sets out when onsite visits are included.
Yes. NEXI:ZERO combines business IT support with endpoint protection, Microsoft 365 hardening, email security, backup and security reporting. We treat cyber security as part of the baseline, not a separate optional add-on.
NEXI MSP works with Melbourne businesses of roughly 10 to 250 users, including professional services, legal, health care and financial services teams. We can review your current setup and recommend a support model that fits.
Pricing depends on your number of users, systems, locations and support needs. We review your environment first, then provide a clear proposal for a fixed-fee managed program rather than a one-size-fits-all price.
