A proactive IT partner - not another reactive provider
Secure everything.
Support everyone._
Most providers react after things break. NEXI is a proactive IT partner: unlimited support and enterprise-grade security for one fixed monthly fee, with clear reporting on your IT and cyber posture, so you always know where you stand.
DAILY SUPPORT
MANAGED IT & CYBERSECURITY
01 — Growing businesses outgrow reactive IT
Every growing business hits it. The moment IT stops keeping up.
A small provider, a shared inbox, someone’s cousin who "does computers". Fine - until it isn’t.
More staff, more systems, more risk. Response times stretch. Security questions go unanswered.
Support and cyber as one proactive service, built for where you’re going, not where you started.
02 — Traditional MSPs separate support and security
Reactive keeps the lights on. Proactive moves you forward.
03 — NEXI brings support and cyber together
Managed IT services that secure everything.
Then we support everyone.
Once everything is locked down, the everyday still matters: the printer that dies, the email that breaks, the laptop that won't start. Unlimited remote and onsite support from local Melbourne technicians, run inside the same security baseline that protects everything else.
Unlimited helpdesk
Everyday issues fixed fast by real technicians. No ticket limits, no queues.
Onsite when it matters
Local Melbourne techs on the ground, not an offshore queue.
Proactive maintenance
Monitoring, patching and upkeep so problems are prevented, not just fixed.
Cyber security included
Every support plan ships with the full NEXI:ZERO protection stack.
04 — We baseline where you stand
One number. Six vectors. Zero jargon.
Before we fix anything, we measure. NEXI Secure, our own scoring platform, plugs into your Microsoft 365 environment, benchmarks every vector against the ACSC Essential Eight and the questionnaires insurers actually send, and turns it into one score we act on together.
You get the full workings in plain English: board-ready, insurer-ready, tender-ready.
▮ NEXI SECURE · LIVE SECURITY SCORING, BUILT BY NEXI
05 — We fix the gaps and support your people
These are the gaps we find and fix most often.
Security sold as an extra
Your provider quotes cyber as an optional add-on. Attackers do not treat you as optional.
Invoices you cannot predict
Out-of-scope charges every month mean your IT risk is priced after the fact.
Tickets closed, problems open
Closure rates look healthy while root causes compound quietly in the background.
No one owns the roadmap
Purely reactive support means every decision is made mid-incident, the most expensive time to decide.
Antivirus ≠ strategy
A consumer AV licence presented as a cyber program would not survive one insurer questionnaire.
Flying without instruments
No reporting on patching, network activity or user risk. You cannot manage what you cannot see.
06 — NEXI:ZERO
Managed IT Services Melbourne.
One Accountable Program
NEXI:ZERO integrates daily helpdesk support, advanced endpoint protection, Microsoft 365 hardening, and strategic vCIO planning into a single fixed-fee partnership.
NEXI:ZERO brings everyday support, cyber security, backup and planning into one managed service instead of separate reactive workstreams.
Review NEXI:ZERO07 — Different industries, different risks
Your competitors are already on this chart. You're the question mark.
Pick your industry. See where your rivals sit: average and top quartile. The only marker missing is yours.
Insurer questionnaires are now the de-facto audit, and most firms sit well below the score insurers price against.
Illustrative posture view only. Your baseline is calculated from evidence in your own environment and the controls relevant to your business.
08 — Why we built NEXI
BEN · FOUNDER_
"We built NEXI because every business we spoke to was paying too much, getting too little, and had no idea how exposed they actually were. The MSP model is broken. We fixed it."
BEN SPITALNIC · FOUNDER, NEXI MSP
Security is not a luxury add-on. It comes first. Enterprise-grade protection should not be a premium tier reserved for companies with a seven-figure IT budget — it should be the baseline every business starts from.
Read our philosophy09 — Questions before switching
Before you switch
Answers to the questions Melbourne businesses ask before choosing an IT support partner.
Everything is in: unlimited remote and onsite support, 24/7 cybersecurity monitoring, Microsoft 365 management, email security, backup, compliance alignment, and dedicated account management. One fixed price, no surprises.
We assess your environment across six vectors (identity, endpoints, email, backup, patching and governance) using the ACSC Essential Eight and insurer questionnaires as the benchmark. You get the full workings, not just the number.
Our headquarters and onsite team are based in Melbourne's south-east, serving clients across metropolitan Melbourne. We support remote staff nationally through our helpdesk.
Organisations from 10 to 250 seats, typically professional services, legal, healthcare, and financial services firms who need enterprise-grade IT without enterprise-grade complexity.
Yes. We manage the full transition with a structured offboarding and onboarding process. Most clients are fully transitioned within 30 days, with zero disruption.
